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Introduction to the itil service lifecycle, 2nd edition

Introduction to the itil service lifecycle, 2nd edition

Author: Ogc
Editorial: TSO
Pages: 238
Edition: 1edition
Edition date: 31-05-2010
ISBN: 9780113311316
Price: 49,9 €

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This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

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